Posted by Todd Davis, Chairman & CEO, LifeLock, Inc.
One thing I’ve learned in business and, for that matter, life is the importance of authenticity and transparency.
With that in mind, I want to make you aware of an issue that we identified related to our recently acquired LifeLock Wallet application. We have determined that certain aspects of the mobile app may not be fully compliant with payment card industry (PCI) security standards.
For that reason, we are removing the LifeLock Wallet application from the App Store, Amazon Apps, and Google Play, and when users open the LifeLock Wallet, their information will be deleted in the app.
We also want you to know that this does not in any way affect LifeLock subscription identity theft protection services.
We have taken steps to delete all stored information for the mobile app from our servers. Even though we have no reason to believe the data has been compromised, we believe this is the right thing to do. As a company dedicated to online security and safety, we are committed to doing everything we can to ensure those who trust us with their personal information can do so without question.
We believe the LifeLock Wallet provides services and functionality that users value, and we’ll be working to return a Wallet with the highest level of PCI compliance to users soon.
We know we’re asking a lot of our LifeLock Wallet users—to delete and go without this application for a period of time. I personally apologize for the inconvenience.
At the same time, I want to make sure that when LifeLock Wallet is available again, you’ll know that you can download it, provide your personal information and use it again with confidence—knowing that it’s backed by an industry leader that is committed to doing the right thing and taking care of its customers.
If you’re a Wallet user and have questions, I encourage you to click here to email our support team.